Clear terms for a clear service request.

Receipt is not dispatch

An online submission confirms that the request was stored for review. A date or time selected by the customer is only a preference until Locked & Loaded Locksmiths directly confirms the appointment. Submission does not confirm technician availability, acceptance, dispatch, an arrival time, a price, or completion. Call (509) 724-3092 for the fastest contact during an active emergency.

Authorization

You must be legally authorized to request access to, rekey, repair, replace, or otherwise service the vehicle, home, business, door, lock, or property involved. You agree to provide appropriate identification and proof of ownership, occupancy, tenancy, management authority, or another lawful basis before work begins.

Accurate information

Provide accurate contact, location, vehicle, property, hardware, timing, and service details. Do not upload payment-card information, passwords, government identifiers, illegal material, or images unrelated to the service request.

Service availability and compatibility

Availability depends on location, timing, conditions, service type, hardware or vehicle compatibility, authorization, and other operational factors. No claim is made that every lock, key system, vehicle, property, or requested time can be served.

Pricing

Pricing may depend on the work required, hardware or vehicle type, condition, location, time, complexity, and replacement parts. Website content and automated-assistant messages are not binding quotes. Scope and price are confirmed directly when possible.

Transactional communications and review choice

If you separately request SMS or email confirmation, you authorize transactional messages about the service request. This is not consent to promotional campaigns. Provider delivery is not guaranteed, and you remain responsible for keeping a reliable callback number available.

If you also select the separate review-request option, you authorize one optional request for honest feedback after the job is marked completed, using the transactional channel or channels selected. No incentive is offered, reviews are not requested based on predicted sentiment, and you may decline without affecting service.

Safety and lawful use

Do not use the website to seek unauthorized entry, bypass security, facilitate wrongdoing, or interfere with another person’s property. For immediate danger, a trapped vulnerable person, fire, or another public-safety emergency, contact 911 first.

Website availability

Maps, AI guidance, uploads, SMS, email, and other integrations may be unavailable. Manual address entry and direct phone contact remain available. The website is provided without a guarantee that every optional integration will be uninterrupted.

Automated decision support

The automated concierge and private dispatch copilot provide informational guidance and internal drafts only. They do not accept a request, verify authorization, confirm compatibility, set a price, create an appointment, dispatch a technician, or promise an arrival time. Locked & Loaded Locksmiths staff make those decisions and may correct or disregard any automated suggestion.

Contact

Questions about these terms may be directed to Locked & Loaded Locksmiths in Spokane, Washington at (509) 724-3092.