Your information should be handled with the same care as your property.

Information we collect

We may collect your name, phone number, optional email, service location, requested timing, locksmith-service details, vehicle or property information you choose to provide, and photos you attach. We also receive basic technical information used for security and abuse prevention. Raw IP addresses are not written to the service-request database; short-lived rate-limit identifiers are cryptographically hashed.

How we use it

We use this information to review and respond to your request, confirm service details, communicate about an appointment or emergency request, create a private dispatch calendar event after staff confirms an appointment, alert authorized staff when a new lead remains untouched, support dispatch operations, protect the website, and maintain appropriate business records. A web submission does not guarantee availability or an arrival time.

Optional analytics and source attribution

Optional Google Analytics is off unless you enable it below and the business has configured it. Global Privacy Control and Do Not Track keep it off. You can withdraw your choice here. Service requests work with analytics off.

When enabled, measurement covers public page views, phone-button clicks, successfully saved inquiries, and whether an owner alert was submitted to a provider. A phone click does not prove a connected call, and an inquiry does not prove a booking. Analytics events exclude names, phone numbers, addresses, photos, message contents, request references, and page query strings. Administrative and preview routes are not measured. Advertising storage and personalization remain disabled.

Separately, first-touch campaign fields, a campaign click identifier, the landing path and campaign parameters, and the referring website origin may be kept in the current tab session and included in your private request record to identify how you found us. Do not put personal information in campaign links. This does not authorize marketing messages.

Photos and location

Photos are stored privately for service review and are not placed in a public gallery. Large camera images may be resized and converted in your browser before upload, which generally removes embedded metadata; smaller accepted files may be stored substantially as submitted. Remove metadata before uploading if that concerns you. If Google location assistance is enabled, address text is sent to Google Places to return suggestions and coordinates. If you use the manual “Check address” action, address text may be sent through the U.S. Census Bureau geocoder to return a standardized address and coordinates. You may skip both forms of address assistance and submit the full address for manual review.

Service Concierge

Messages sent to the public Service Assistant are handled by the website’s local guided logic and are not sent to a paid model provider. The website does not permanently store full chat transcripts by default. It may retain privacy-minimized operational signals such as the request category, response mode, whether human escalation was recommended, and response time. Those metrics do not contain the message text, name, phone number, email, or service address. Do not submit passwords, payment-card numbers, government identifiers, access codes, or information unrelated to the request.

AI-assisted dispatch review

After a service request is stored, the system creates a private human-review briefing. When OpenAI is configured, minimized service facts—such as category, issue, timing, general service-area status, and relevant vehicle or property fields—may be processed to suggest missing questions, a review order, and optional draft messages. Before processing, the website excludes the customer name, phone, email, exact street address, and uploaded photos and redacts common contact details from free-text notes. Staff remain responsible for authorization, acceptance, scheduling, pricing, communication, and dispatch decisions. AI does not dispatch a technician or contact a customer on its own.

SMS and email confirmations

If you explicitly select SMS confirmation, Twilio may deliver transactional texts about that specific request. Consent is not a condition of purchasing service. Message and data rates may apply. Reply STOP to opt out or HELP for help. Resend may deliver transactional email only when you provide an email address and select email confirmation.

If you separately select the optional review-request checkbox, the system may send one request for honest feedback after staff marks the service completed, using only the transactional channel or channels you selected. Review invitations are not filtered by sentiment, no incentive is offered, and declining does not affect service. No review message is sent unless a verified review destination and delivery provider are configured.

Mobile information is not sold or shared with third parties or affiliates for marketing or promotional purposes. We may transmit the minimum information necessary to providers that deliver operational messages on our behalf.

Service providers and retention

Cloudflare supports website hosting, D1 database storage, private R2 object storage, security, and abuse prevention. Google may support advertising measurement, address suggestions, maps, and confirmed appointment events on the business's private dispatch calendar; the U.S. Census Bureau geocoder may support a customer-requested manual address check; the National Highway Traffic Safety Administration vehicle catalog may return model names for a selected year and make; OpenAI may process minimized dispatch-review facts and public-site audit findings; Twilio may deliver SMS; and Resend may deliver email when those services are configured. If the business connects an authorized dispatch platform, a secure outbound webhook may send the minimum contact and service details needed for dispatch; customer photos are not included in that webhook. Automated site audits inspect public pages and do not read customer requests, notes, or photos. A fixed deletion period has not yet been configured. Contact us to ask about the information associated with your request or to request deletion. Access is limited to authorized staff; retention needs are reviewed for service, security, and recordkeeping.

Your choices

You may use the website without enabling SMS, email, Google-assisted address selection, or photo upload. To ask about, correct, or request deletion of information connected to a service request, call (509) 724-3092 and provide the request reference when available.

Contact

Locked & Loaded Locksmiths
Spokane, Washington
(509) 724-3092