Locksmith service FAQ
Useful answers. Clear expectations.
Straightforward information about emergency requests, service compatibility, pricing, authorization, maps, photos, notifications, and what happens after submission.
01
What happens after I submit?
After your request is saved, the confirmation screen shows a reference number and whether an owner alert was sent. If the alert is not confirmed, call (509) 724-3092 with your reference. Optional photos are attached privately to your request.
You receive a reference number after successful storage. This confirms receipt only—not technician acceptance, availability, or arrival time.
02
How does pricing work?
Pricing can depend on the required service, lock or hardware type, vehicle, location, time, complexity, and replacement parts. Share useful details and photos so the company can understand the likely scope.
Ask us to review the details for a quote. The automated assistant cannot confirm a price.
03
How is customer information used?
Contact details, service location, request details, consent records, and optional photos are used to review and fulfill the service request, maintain the dispatch record, prevent abuse, and send requested transactional communications.
The automated assistant uses guided logic to help you choose a service and prepare a request. Do not send payment cards, identification documents, or unrelated personal information in chat. See the Privacy Policy for details.
Common questions
Clear answers before you call.
Are 24/7 requests the same as guaranteed 24/7 dispatch?
No. Requests can be submitted at any time. Actual availability and arrival timing are confirmed directly.
Can the AI Service Assistant create a request?
It can guide you and prepare the correct form. A service request is created only after you review, confirm, and submit the secure intake.
Does Google Maps have to work for me to submit?
No. Google autocomplete and map preview are enhancements. You can check a complete address through the manual fallback or skip the check and submit it for human review.
What photo formats can I upload?
The intake accepts valid JPEG, PNG, WebP, HEIC, and HEIF images, up to five files, 10 MB each, and 25 MB total. Large camera images are optimized in the browser and attached one at a time after the request is safely stored.
Will I receive a text or email?
You can opt into text or email updates. Delivery depends on the channel being available and working; the confirmation screen reports the result. Keep your reference number and call if you need confirmation.
What proves I can request access?
Appropriate proof depends on the situation and may include ownership, identification, registration, lease, occupancy, property-management authority, or another legitimate authorization.